Patron Relations

Accessbility

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Centennial Hall is committed to making theatre experiences accessible to everyone. Should any patron have requests for accessibility that are not addressed below, please contact our Box Office at (520) 621-3341.

Wheelchair and Companion Seating: available for all events. Centennial Hall balcony does not have wheelchair accessible seating. Every effort is made to accommodate patrons with special needs in an accessible space. However, these spaces are limited and require advance notification. Seating accommodations are taken on a first-come first-served basis, should be requested at time of purchase, and may not be available if requested at time of performance.

See Directions & Parking for details on accessible parking locations.

Assistive Listening Devices: Centennial Hall is equipped with an infrared, high-clarity audio amplification system. Free headsets and neck loops are available at the courtesy desk in the lobby on a first-come first-served basis.

Large-Print Playbills: available upon request at time of event. To inquire about the availability of  Braille playbills, contact the Box Office at (520) 621-3341, at least 72 hours in advance.

American Sign Language (ASL) interpretation and audio description are available, but must be requested from the Box Office at (520) 621-3341 two weeks prior to the event.

A limited number of booster seats are available. Please ask an usher for assistance.

Recording

Visual and/or audio recording devices of any kind are not permitted in the Hall. You may check them with the House Manager for safekeeping. Before the performance begins, please turn off all electronic devices.

Children

Children are welcome at most performances; however, “Babes in Arms” policies vary depending on the event.

For details, please contact the Box Office, (520) 621-3341, for event-specific policies.

Latecomers

Events’ start times are printed on the ticket. In most instances, late patrons are welcome to stand in the back of the house until an usher can seat them. However, late patrons may be held in the lobby until an approved break in the event. On rare occasion, this may be as late as intermission. Please allow ample time to park and pick up tickets at will call prior to the event’s start time.

Smoking

The University of Arizona is smoke- and tobacco-free effective August 25, 2014. This policy applies to University students, faculty, employees, contractors, volunteers, and visitors on its campuses and in its vehicles. It prohibits the use of any products that contain tobacco or nicotine, including cigarettes, cigars, pipes, and all forms of smokeless tobacco.

More information at the Tobacco-Free UA website.

Emergency calls

Emergency calls can be made to the theatre via the University of Arizona Police Department at 520-621-8273. Doctors, or anyone who may be called, should give seat locations to the House Manager, (520) 626-4591, prior to the performance.